Terms and Conditions of Knights Roofing & Exterior Restoration Ltd
(Disclaimer)
Knights Roofing & Exterior Restoration Limited provides its services and acquires materials for clients based on the subsequent terms and conditions.
1 Definitions
In these terms and conditions:
'We,' 'us,' or 'our' refers to Knight Roofing & Exterior Restoration Ltd, registered in England & Wales at The Engine Room, Battersea Power Station, 2nd & 3rd Floor, Circus Road South, London, SW11 8BZ
'You' or 'your' pertains to the individual receiving our services and responsible for payment.
'Materials' denotes any necessary materials, goods, parts, or items we must purchase to perform the required services.
2 Formation of a Legally Binding Contract
2.1 A binding contract between you and us may occur in one of two ways:
2.1.1 When you provide written or email confirmation of acceptance of our quotation, the contract is legally binding on the date you notify us.
2.1.2 If you and we mutually agree orally to proceed with the services, a legally binding contract is established on the date of the oral agreement.
2.2 We recommend that you review these terms and conditions before confirming your acceptance, either in writing or orally. If you have any queries regarding our terms and conditions, please contact us.
2.3 It is advisable to retain a copy of these terms and conditions for your records.
3 Provision of Our Services
3.1 Once a legally binding contract is formed, we will confirm a service commencement date. In some cases, service delivery dates may vary due to specific factors.
4 Standard Days and Times for Service Delivery
4.1 Unless otherwise agreed upon, our services are typically provided on regular working days, with work commencing no earlier than 8 am and concluding no later than 10 pm. A standard working day for us encompasses Monday through Friday, excluding Bank holidays or national holidays.
5 Procurement of Materials
During service execution, we may encounter instances where we do not possess all necessary materials. This can occur for various reasons, as outlined in section 5.1.
5.1 Regardless of whether a quotation has been provided, certain material conditions may only become apparent once we commence the service, making prior assessment unfeasible. In such instances, we may need to purchase materials. If local suppliers have the required materials, we will procure them and promptly resume service delivery. If local sources do not have the materials, we will place an order and return at a mutually agreed date to continue the service.
6 Timing
6.1 We endeavor to complete services as per agreed dates and times. However, we cannot guarantee:
6.1.1 A specific start date or time. 6.1.2 Timely completion of all services. 6.1.3 Prompt completion of individual service components. 6.1.4 On-time delivery of materials as specified.
6.3 Unforeseeable Events
6.3.1 Certain uncontrollable situations or events may arise. In such cases, we will strive to resume services once the issue causing the disruption has been resolved, though delays may occur.
6.3.2 Examples of uncontrollable events include:
6.3.2.1 Weather conditions rendering service unsafe or impossible. 6.3.2.2 Delayed material deliveries compared to the agreed schedule. 6.3.2.3 Changes in service requirements leading to additional work or material procurement. 6.3.2.4 Waiting for other service providers engaged by you to finish their tasks. 6.3.2.5 Inability to access premises at the agreed times. 6.3.2.6 Unprepared premises as agreed upon. 6.3.2.7 Other unforeseen, unavoidable circumstances beyond our control.
7 Pricing, Quotations, and Payment
7.1 Our charges are typically as outlined in the detailed quotation.
7.2 On occasion, we may need to adjust charges, especially when:
7.2.1 Service requirements change, or the scope of work increases from the original agreement.
7.3 Payments for our services and materials:
7.3.1 Usually involving a 25% deposit before commencing work and the remainder upon service completion.
7.5 Failure to make timely payments may result in:
7.5.1 Interest charges (at the Bank of England's base interest rate plus 3%) on overdue amounts beyond 14 days from the invoice due date. 7.5.2 Suspension of uncompleted services for amounts exceeding 10% of the total contract value.
7.6 Minor defects or errors in service performance should not justify withholding payment. Any refusal should be proportional to the defect's significance.
8 Client Responsibilities
8.1 If services are provided at your premises, you should:
8.1.1 Prepare the service areas. 8.1.2 Remove hindrances to service execution. 8.1.3 Safeguard your belongings during service provision. 8.1.4 Allow access to the premises as agreed.
8.2 You must obtain necessary consents, permissions, and approvals before service commencement.
8.3 Provide domestic facilities as reasonably required during service delivery.
9 Exclusion and Limitation of Liability
9.1 Our liability exclusion does not extend to cases where personal injury or death arises from our negligence or negligent omission.
9.2 We accept liability for losses or damages resulting from a breach of this agreement only to the extent that such loss or damage is a foreseeable consequence. In cases where loss or damage pertains to your business activities or commercial use of premises, we disclaim all liability for profit loss or other economic damage stemming from contract breaches.
9.3 We do not assume responsibility for water ponding on flat roofs after re-roofing or refurbishment projects, or new works where the roof structure was not completed by us.
9.4 We are not liable for any delays, losses, or damages caused by factors beyond our control, including strikes, labour disputes, inclement weather, changes in design or specification, or any other unforeseeable circumstances.
9.5 While we exercise care when working on roofs above existing ceilings, we do not accept liability for ceiling damage during the course of work.
9.6 We shall not be responsible for damage to ceilings, walls, gutters, or building fabric if such items are found to be defective before or during the commencement of work or if damage results from unavoidable vibrations.
9.7 Lime, cement, and scaffolding are not included in our quotations for contract work on new buildings.
9.8 Our quotes do not cover work performed by other trades or crafts, or making good after such work, unless explicitly stated or included in the bills of quantities, if provided.
9.9 Quotations do not encompass work on timbers and substrate materials that may be necessary once the roof is opened up, unless specifically mentioned in our quote.
10 Contacting Us
10.1 You can reach us by telephone at 020 7126 8439 during standard office hours. If no one is available to take your call, please leave a voicemail, and we will respond promptly.
10.2 You may also contact our office via email at contact@knights-roofing.co.uk
11 Cancellation by You
11.1 After entering into a binding contract, cancellation is generally not permitted for works scheduled to commence within 14 days. Exceptions include:
11.1.1 Statutory cancellation rights for consumers. 11.1.2 A 14-day cooling-off period for works starting beyond 21 days, requiring written cancellation contact@knights-roofing.co.uk
11.2 In cases of agreed cancellation, you are responsible for:
11.2.1 Costs associated with materials we are contractually obligated to procure up to the termination date. Purchased materials will be delivered upon payment, except where statutory cancellation rights apply.
11.3 Any amounts due under clause 11.2 will first be deducted from any deposit paid. Any remaining deposit will be refunded. If the amount owed exceeds the deposit, we will invoice you for the excess amount.
11.4 If you:
11.4.1 Attempt to cancel the contract; or 11.4.2 Provide notice of cancellation; or 11.4.3 Fail to fulfill your obligations, effectively canceling the contract by default (e.g., non-payment),
we are not obliged to accept your cancellation unless specified in clause 11.2 or as otherwise provided in this contract. However, we may choose to accept the cancellation, in which case you will be required to compensate us reasonably for any losses and costs (including loss of profit) incurred. In cases with a deposit, it will be retained, and if our losses and costs exceed the deposit, you will be responsible for the amount exceeding the deposit, except where statutory cancellation rights apply.
12 Amendments to Contract Terms and Conditions
We retain the right to amend the terms and conditions of this contract in the following circumstances:
12.1 Necessity to comply with legal changes or regulatory requirements. 12.2 Adjustments to service rates.
13 Roof Repairs - If Your Roof Repair leaks within the Gurantee Period and we cannot fix it we will give you the cost of the repair as a credit towards a New Roof. The Roof Repair is Non- Refundable.
14 Correspondence
To send us any notices or letters, please address them to Knights Roofing & Exterior Restoration Ltd, The Engine Room, 2nd & 3rd Floor, Battersea Power Station, Circus Road South, London, SW11 8BZ. We also accept emails at contact@knights-roofing.co.uk
If we need to send you any correspondence, we will use the email or address you have provided.
15 Contracts (Rights of Third Parties) Act 1999
This contract does not confer any rights to enforce its provisions on any third party under the Contracts (Rights of Third Parties) Act 1999.
16 Complaints Procedure
Complaints can be submitted through various channels:
By phone during office hours: 020 7126 8439
Via email: contact@knights-roofing.co.uk
By post: The Engine Room, 2nd & 3rd Floor, Battersea Power Station, Circus Road South,London, SW11 8BZ
All complaints will be documented and acknowledged.
